Shipping & Payment Conditions
Please refer to our full terms and conditions for details.
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in the United Kingdom. We also accept orders from international customers- please call or email for further information as this is not available via our online shop.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order in a timely manner. Business days are Monday to Friday, except holidays.
Please note we do not ship on weekends.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
5. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately.
If you have any questions about the delivery and shipment or your order, please contact us.
1.1 You may place an order by:
1.1.1 Telephoning us on our order line, the details of which can or on the 'Contact Us' page on our website. Our current operating times are 8.30am to 4.30pm Monday to Thursday. 8.30am to 3.00pm Friday. (not including Bank Holidays). Closed Weekends.
1.1.2 Posting your order request to our address Poddymeter Ltd. Unit 13, Bookham Industrial Estate, Great Bookham, Surrey, KT23 3EU United Kingdom.
1.1.3 Emailing your order request to us at email@example.com.
1.1.4 Visiting our online store on our website after logging into or creating your personal account and following the process for submitting an order as set out on our website and clicking the appropriate confirmation button.
1.2 By placing an order request, you make us an offer to purchase the Goods you have selected in accordance with these Conditions. We may or may not accept your order request at our sole discretion.
1.3 These Conditions will become binding on you and us when we issue you with written confirmation of your order. The order confirmation is our notification to you that we have accepted your order request and that your payment has been authorised. If we cannot accept your order because, for example, the Goods you have selected are not available or because your payment has not been authorised we will attempt to contact you by e-mail or telephone in order to resolve any outstanding issues.
1.4 Whilst we make every effort to supply you with the Goods listed on the order confirmation, there may be occasions where we are unable to supply these Goods because, for example (i) such Goods are no longer being manufactured or available; or (ii) we are unable to source relevant components; or (iii) if there was a pricing error in our catalogue or on the Site. In such circumstances we will contact you to inform you of any issues preventing us from confirming your order request and may suggest alternative Goods that you might wish to purchase. If you do not wish to accept our suggestions then we will cancel your order in relation to those Goods we cannot supply and repay you any money that you may have paid to us in respect of those Goods as soon as reasonably possible. Repayment of such monies will be the extent of our liability.
1.5 Where an order is made by telephone, we do not require written confirmation of such an order. If you do send written confirmation of an order please ensure that the order is clearly endorsed "confirmation". Failure to so endorse the confirmation will result in the order being duplicated.
2.1. The price of the Goods will be as set out in the order confirmation we provide to you. While we make every endeavour to maintain our prices at their present level we reserve the right to change our prices without prior notice (including, in particular, in the event of exchange rate variations). Price changes will not affect any orders that we have already confirmed to you in writing. Prices for Goods are displayed in £ sterling, exclusive of VAT unless otherwise stated, and payments should be made in £ sterling where possible.
2.2. All prices are exclusive of VAT unless otherwise indicated on the website. VAT is payable by you at the applicable rate. If you make a purchase from outside of the EU you will not be eligible for the payment of VAT but may be subject to an analogous sales tax under the laws of the country from which you make your purchase.
2.3. Postage and packing costs are not included in the prices quoted for the Goods but are quoted for separately prior to us confirming your order request.
2.4. If there is a pricing error on our Site or in our catalogue, we are under no obligation to provide the Goods to you at the incorrect price (even if we have sent you an order confirmation). However we will endeavour to contact you to inform you of the pricing error so that you can confirm whether you wish to proceed with ordering the Goods. If you do not wish to proceed, you have the right to cancel the Goods affected by the pricing error. We will cancel those lines from your order and return any prepaid monies to you as soon as reasonably practicable.
2.5. Payment for all Goods must be by the following methods: credit or debit card, on account or PayPal, or any alternative method of payment which may be displayed on the Site or in our catalogue from time to time.
3.1. When you purchase Goods on the Site, payment in full must be made at the time of completing the online ordering process. Any items on back order at the time of placing your order will be charged for at that time, except if paying on account. Where we receive order requests by post, facsimile or e-mail then we shall, at our sole discretion, and subject to satisfactory references (where deemed appropriate by us), invoice you for the Goods on or soon after despatch. In this case, payment is due at the end of the month after the month stated in the date of the invoice (the "Due Date").
3.2. Time for payment is of the essence of this Contract. If you fail to make any payment on the Due Date we have the right (without limiting other remedies or rights we may have at law or otherwise) to cancel the order and/or suspend any further deliveries and charge interest on all outstanding balances calculated on a daily basis at the rate of 4% per annum above the current base lending rate of the Bank of England. This interest shall accrue on a daily basis from the Due Date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with the overdue amount.
3.3. If you dispute any payment owing to us in good faith and let us know promptly after you have received the invoice that you dispute it, then Clause 3.2 shall not apply for the period of the dispute.
3.4. If any undisputed sum of money is due from you, the same may be deducted from any sum then due or which at any time becomes due to you under this or any other agreement between us and you.
4 RISK AND OWNERSHIP OF THE GOODS
4.1. Ownership of the Goods delivered or to be delivered by us will only be transferred to you when we have received cleared funds in payment of all sums owing to us in respect of the Goods.
4.2. For Business Customers (as the term is defined below), risk of damage or loss of the Goods shall pass to Business Customers on delivery of the Goods to the carrier.
4.3. Clauses 4.4 to 4.6 inclusive shall apply only to those customers who buy Goods in the course of business and not as a consumer ("Business Customers").
4.4. Until payment is made in full you must store the Goods in such a way that they are kept safe and secure and are clearly marked as our property. You must not remove, deface or obscure any identifying mark or packaging on or relating to the Goods.
4.5. Until ownership has passed to you we retain full legal and beneficial title to the Goods and reserve the right at any time to require you to deliver up the Goods to us and, if you fail to do so forthwith upon our request, to enter upon any of your premises or of any third party where the Goods are stored and repossess the Goods.
4.6. Nevertheless you shall be entitled to sell the Goods either in their original state or incorporated into other products acting as our agents but in these circumstances the title to the Goods shall remain with us. Until such time as you pay us in full you shall remain fully accountable to us for the proceeds of the sale of those Goods.